Refund policy

I NEED TO START A RETURN - WHAT DO I DO?
Please email info@shopbefe.com to get your return approved FIRST (BEFORE shipping back your item(s)) In your return request email, be sure to include your order number and the name(s) of the item(s) you would like to return.

WE ONLY ACCEPT RETURNS FOR STORE CREDIT OR EXCHANGE. PLEASE ONLY RETURN YOUR PACKAGE VIA CANADA POST, UPS, PUROLATOR.

Customers MUST notify BEFE via email within 5 DAYS of the delivered date for store credit returns/exchanges. Please note that customers are responsible for all shipping fees back to us. To be eligible for return for store credit or exchange, all items must be unused and in the same condition you received it. If a returned item is found to be used when received, your store credit will be rendered void.
********Please be aware that the items returned must have their original tags, contain no stains, must be odor-less, and be in their original conditions and packaging. All return items are inspected thoroughly. If a returned item is found to be used when received, your store credit will be rendered void. Customers are responsible for return shipping costs for any items found to be damaged/used.

♡ PLEASE NOTE: The package must be sent within 1 week of receiving the return approval email. Please email us with your tracking number in order to confirm the shipment. If we don't hear back from you within that time-frame, we will have to cancel your return.
ACCESSORIES ARE FINAL SALE! - SOCKS, UNDERWEAR, HATS, BAGS.

RESERVED RIGHTS REGARDING RETURNS

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • Any regular or excessive return history indicative of "wardrobing;"
  • Potential fraudulent or criminal activity;
  • Any irregular or excessive return history involving worn, altered, laundered, damaged, or missing items;
  • Potential fraudulent or criminal activity. Similarly, we reserve the right to refuse service to any customer on entity, due to similar actions as noted above.

WHAT DO I NEED TO INCLUDE IN MY RETURN?

Please include the invoice in your package or a small note stating;

  • Name Used to Place order
  • Order Number
  • Items Returned
  • Reason for Return
  • Special Notes (if any)

HOW MANY TIMES CAN I MAKE AN EXCHANGE PER ORDER?

Any order eligible for return can be exchanged a maximum of 2 times! After 2 exchanges, any returns will only be eligible for store credit return.

CAN I CANCEL MY ORDER?

Yes, we'll happily cancel your order before it has been processed or shipped out.

CARE INSTRUCTIONS

Here are some tips on how to care for and extend the life of your BEFE items! When washing:

  • Turn item inside out
  • Machine wash COLD
  • NO bleach or fabric softener
  • Hang dry for best care; certain materials may shrink in dryer
  • DO NOT iron over logos/designs

UH-OH! MY ITEM WAS DEFECTIVE WHEN I RECEIVEED IT!

If an item is defective, it is eligible for replacement strictly within the 5 day return period, so please inspect your items immediately.
Please email info@shopbefe.com within the 5 day period with your order number and a photo of the defective item (with defection clearly visible) in order to be eligible for a replacement. 

CAN I RETURN AN ITEM I BOUGHT WITH A SALE PROMO CODE?

Clearance/Sale items will NOT be accepted for return for they are considered FINAL SALE. Items purchased during a promotional sale using a code will be accepted within the 5 day return period.

ARE THERE ANY ITEMS THAT I CAN'T RETURN?

All of the following items are considered FINAL SALE and are not eligible for return:
Clearance/Sale items
Accessories (Waist Trainers, Resistance Bands, Ankle Straps, Socks, Hats, Bags)
Undergarments (Compression Thongs, Seamless Thongs/Panties)

I SENT MY RETURN PACKAGE AFTER GETTING IT APPROVED - WHAT HAPPENS NEXT?

Please allow 3-5 business days for your return to be processed, once your package has been delivered to us. WE CANNOT GUARANTEE TO RECEIVE YOUR RETURN PACKAGES. If there's any issue regarding your package, you MUST contact CANADA POST as we are not responsible for lost/stolen packages.

MY PACKAGE WAS MARKED "RETURN TO SENDER" - WHAT DOES THIS MEAN?

"Return to Sender" means that there was an issue with your shipping address or delivery process so it is being sent back to BEFE. To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If a package is returned back due to an insufficient address, BEFE is NOT responsible for any shipping fees. Customers may pay reshipment fee or can be issued store credit. NO REFUNDS.

OH, NO! I PUT IN THE WRONG SHIPPING ADDRESS!

If you realize that you entered your shipping address incorrectly, please contact us as soon as possible at info@shopbefe.com. We will do our best to fulfill your request and change the address. If we are unable to, we do not take responsibility for the incorrect information. If a package is returned back due to an insufficient address, BEFE is NOT responsible for any shipping fees. Customers may pay reshipment fee or can be issued store credit. NO REFUNDS.

MY TRACKING LINK SAYS MY PACKAGE WAS DELIVERED, BUT I CAN'T FIND IT!

If your tracking information states that your package was delivered and you have not received it (lost/stolen) please file a claim with the carrier responsible for delivering your package. BEFE does not hold accountability/responsibility for packages that are marked as delivered. Shipping fees are non-refundable nor the order.

I HAVE A DIFFERENT QUESTION THAT ISN'T LISTED HERE OR ON THE FAQ PAGE!

If you have any other questions or concerns regarding your order, please email us at info@shopbefe.com - please make sure to include your order number!

LOVE,

 BEFE